Frequently Asked Questions
Ans: You can file a return request from your MyBookBazaar.co.in account. Use the following steps:
Sign In -> My Account -> Order History -> Request Return.
You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
Return request will be reviewed by MyBookBazaar.co.in.
If required, request will be shared with the merchant for his/her approval.
After approval, pickup of the product will be arranged through our courier partners.
If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by MyBookBazaar.co.in.
After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant.
Ans: Returns/Replacement are accepted under the following cases -
Wrong Product – Wrong color/ size/ style,
Wrong item ordered/ delivered
Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
Damaged Product – Physical damage/ Tampered product or packaging
Wrong Quantity – Missing Products/ Parts
No Invoice/Warranty Received – Available on Electronics only
Ans: Returns/ Replacement requests will not accepted under following cases –
If Products are Altered/ Used
If Product is Returned without Original Packaging (price tags, labels & accessories)
If Serial Number is tampered
For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery
For Damaged/Missing product that is reported after 2 days of the delivery
For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
Ans: Categories that not eligible for Returns/ Replacement are:
Health care Products
Undergarments, Lingerie, Swimsuits, Underarm pads, Socks, etc.
Perishables including Flowers, Edibles, etc.
E-learning & Music CD's / DVD’s
Ans: Return/Replace request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong/ Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 2 days of Delivery:
To file a return/replacement request, please reach out to MyBookBazaar.co.in Customer Support.
Ans: Once your request to return an order is approved, a pickup will be initiated. You will receive an email from us, with information on the packaging, return address and required documentation. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Please take care of the following points, while packing your product for Pickup -
Product should not be used/altered/ tampered
Keep original price tag & packing slip intact
Mention Order Number on the box
Do not seal the box
Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
Keep the Courier Company's receipt for tracking purposes
Please Note - MyBookBazaar.co.in shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.
Ans: If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.
In case of Self-Shipment, MyBookBazaar.co.in will reimburse your courier charges (upto Rs. 300) in form of MyBookBazaar.co.in.
Please take care of the following-
Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
Send a scanned copy of the courier receipt to our address
Track your Return Shipment on the Courier Company's Website
Ans: Check the status of your Return at MyBookBazaar.co.in/track order or visit My Account > My Returns
Every request received at MyBookBazaar.co.in is assigned a ticket number, for which an acknowledgment mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication
After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.
Ans: You will receive an email from us, within 24-48 Hours of Pickup, with the tracking details. You can also track the package via log in to 'My Account' > 'My Returns'.
Ans: Claim warranty by calling or visiting the nearest Service Center of the product's Brand
For any issues, please contact us at MyBookBazaar.co.in/support. We would take your queries forward to the respective seller
*Some products are non-replaceable or non-returnable. Please check return policy information on product page before making a purchase.
Ans: No, you don't need to pay anything to the courier representative if we arrange the pickup of your product.
If you are using a courier service to ship your product back to our given address, you need to bear the courier cost at that time. However, the same will be reimbursed by us in form of MyBookBazaar.co.in. The courier charges eligible for reimbursement are up to Rs.300.
Ans: Documents are required during the Reverse Pickup of any product, after placing a return/replacement request.
Reverse Pickup by MyBookBazaar.co.in:
Mention the Order Number on the package before handing over the packet to the Pickup executive.
The receipt from the courier company must be kept as a proof for tracking purposes.
MyBookBazaar.co.in shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the customer.
Mention the Order Number on the packet along with the Address (as mentioned in the email by us) before handing over the packet to the Courier Company.
Share a scanned copy of the courier receipt with us, as a proof for dispatching the parcel, addressed to us.
In case, you do not get a confirmation from us on receipt of the returned product, please track the shipment with the courier service provider.
Ans: You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website. You can also track the status of your return request at MyBookBazaar.co.in/trackorder.
Ans: We initiate the replacement or refund within 2 working days of receiving the product at our center.
The replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.